Help

Support

CrossIQ for iPhone

Something not working, or a question the app doesn’t answer? Write to us. A real person reads every message.

We aim to reply within two business days. If you’re reporting a problem with a specific puzzle, telling us its title and roughly when you played it helps us find it quickly.

No account, no password. CrossIQ has no sign-up and never asks for your email. Your puzzles and progress are tied to the app’s own identifier on your device, so there is nothing to log into — and no password we could reset.

Quick answers

Reporting a puzzle

Tap the ⋯ icon at the bottom of any community puzzle, then choose Report a problem. We review reports and remove puzzles that break the rules.

Hints

Reveal a letter or check a word from the hint menu in the puzzle. Free hints refill over time; CrossIQ Pro gives you unlimited hints.

Subscriptions and purchases

Restoring a purchase

Signed in with the same Apple Account and not seeing what you paid for? Open the Pro screen and tap Restore purchases.

Managing or cancelling

Subscriptions are billed by Apple, not by us, so they’re managed in iOS: Settings → your name → Subscriptions. Cancelling there stops future renewals; you keep access until the current period ends.

Refunds

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We can’t issue refunds ourselves, but tell us what went wrong and we’ll try to fix it.

Deleting your data

In the app: Settings → Delete account. This removes your profile, puzzles, progress and hint balance, and issues your device a fresh identity. It cannot be undone, and there is no password-protected account to recover afterwards.

Puzzles you published that others have already played may remain in anonymised form — see the Privacy Policy for what is kept and why.